Refund policy

Refund Eligibility

• If you are not satisfied with your purchase on Ladypolly, you may be eligible for a refund. The item must be in its original, unopened, and unused state. Any item that has been damaged, altered, or used will not qualify for a refund.
• The refund request must be made within 60 days of the purchase date.

Refund Request Procedure
Customers can directly apply for a refund on our website at Ladypolly. There will be a clear and user friendly refund application section. Follow the instructions provided in this section to submit your refund request.

Refund Processing

• After receiving the returned item, our team will conduct an inspection. If the item meets all the refund requirements, we will process the refund within 5-10 business days.
• The refunded amount will be sent back to the original payment method used during the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Non Refundable Items
Certain products may be designated as non refundable. These will be clearly indicated on the product page at the time of purchase. Examples include personalized/custom made products, products purchased during special promotions with non refundable terms, or items that are not in a resalable condition due to reasons such as being undergarments, lingerie, or items with a hygiene seal that has been broken.

Our goal is to ensure a fair and transparent refund process for all our customers.